A slightly more personal note here… it’s been a little over three years since I started working at Open Library and just this past week we hit a milestone of 25,000 emails sent. That’s slightly lower than the number of emails we get because some are just saying “Thank you!” and some we forward to other departments and yes, a few are spam. But the rest–the tech support, the early book returns, the reference questions, the merge requests–have been answered by me and Michelle and Laurel.